Privacy Policy

The Company (Island Food Group K.K.) operates the online store harnet.store ("Mega Meat Mart", the "Site"). The Company respects your privacy and handles personal information in accordance with the Act on the Protection of Personal Information of Japan and other applicable laws. This policy explains what information we collect, why we collect it, and how we protect it.

1. Information We Collect

We collect the following information when you use the Site:

• Account information — name, company or store name, billing and delivery addresses, telephone number, and email address provided when you register an account.
• Order information — the products you order, your delivery date and time preferences, payment method, and transaction history, including invoicing records for wholesale (monthly-invoice) accounts.
• Contact information — the content of enquiries you send us by email, telephone, or the contact form.

2. How We Use Your Information

We use personal information only for the following purposes:

• Accepting, processing, and fulfilling your orders, including payment processing and delivery.
• Issuing invoices, statements, and receipts, and managing accounts for approved wholesale (monthly-invoice) customers.
• Contacting you about your orders, deliveries, and enquiries.
• Sending our newsletter and notices of new products or offers, where you have subscribed. You may opt out at any time via the unsubscribe link in each email or through your account settings.
• Complying with legal and accounting obligations.

3. Provision to Third Parties

We do not sell or rent your personal information. We disclose it to third parties only to the extent necessary to fulfil your order, or where disclosure is required by law:

• Payment processing — card payments are processed by our payment service provider, Paygent Co., Ltd. The Company does not store your full card number.
• Delivery — your name, delivery address, and telephone number are passed to our courier, Yamato Transport, solely for the purpose of delivering your order.

4. Cookies and Session Data

The Site uses cookies to maintain your login session and shopping cart and to remember basic preferences. You can disable cookies in your browser settings, but parts of the Site (such as login and checkout) may then not function correctly. We do not use cookies to collect personal information beyond what is needed to operate the Site.

5. Retention

We retain personal information only for as long as necessary for the purposes above and for the record-keeping periods required by Japanese tax and commercial law. Information that is no longer required is deleted or anonymised in a secure manner.

6. Security

Communications with the Site are encrypted using SSL/TLS. Access to personal information within the Company is limited to staff who need it to perform their duties, and we take reasonable organisational and technical measures to prevent loss, unauthorised access, alteration, or leakage of personal information.

7. Your Rights

You may request access to, correction of, or deletion of your personal information held by the Company, or ask us to stop using it. Please contact the office below; after confirming your identity, we will respond within a reasonable period. You can also review and update most account information yourself on the "My Account" pages.

8. Changes to This Policy

We may update this policy from time to time. The current version will always be published on this page.

9. Privacy Enquiries

Last updated: July 13, 2026